Tip of the Day - Develop a Service Checklist

In order to have things run smoothly in the service drive, be aware that preparation is the key to success. There are many things that impact a customer’s experience and should be considered before they arrive.

Your checklist should include:

· Preview the reservation schedule and technician schedule. Do they both make sense?

· Alternate transportation– If you provide loaner or rental cars - or a shuttle service – are the vehicles ready for use? Are they full of gas and clean?

· Parking– One of the worst things that can happen on a busy morning is not having enough parking available. Have you organized the parking lot in a way that allows the process to flow effectively?

· Peripherals– Do you have enough write-up sheets, hats, mirror hangers, rental agreements, express check-in forms and pens available?

· Greeters– Are there enough people available to help on the drive?

· Coffee and refreshments – Is it well stocked and clean? Is coffee made? Are there cups and napkins?