"Tip of the Day"- Dealing with Daily Rejection in Service

Service advisors are like athletes – there’s an expected performance level to stay a professional.A service advisor has hot streaks and slow periods, just like most athletes do. When a service advisor is “on”, their Hours per RO are through the roof.

For many service advisors, the droughts originate from one thing: rejection. A few customers in a row have told them ‘no’.

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